Best Regards, Hy-Lo Hotel Customer Care Team We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We will also have your comments additionally reviewed by our housekeeping team to ensure our standards of cleanliness are maintained at all times. Your comfort and satisfaction are of the utmost importance to us, and we have taken your observations on board for the betterment of the guest experience. Our staff generally does a great job when it comes to maintaining our property and preparing the rooms for upcoming guests, so it is strange that this happened. At Hy-Lo Hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case. Best Regards, Hy-Lo Hotel Customer Care Teamĭear guest, We are very disappointed to read your review of our property. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience. We regret that your visit to our hotel was not fruitful as we wished it would be, and we apologize from the bottom of our hearts, hoping that you would kindly accept it.

However, we assure you that we will look into our premises and services, take the necessary measures and make the right changes to prioritize our guests' satisfaction and comfort. We have also contacted pest control services to resolve the issue of dead bugs in the room, for which we are terribly remorseful. Providing relaxing accommodations and pleasant services is what we're all about, and your dissatisfaction with our facilities is understandable. We must let you know it pains us that you did not have a good time staying with us. We are incredibly sorry for your troubles with the ongoing construction in front of the hotel, loud noise disturbance, and the bright lighting in the room.

We realize that neither our room conditions nor surroundings were suitable for you and close to your expectations. Barcelo Bavaro Palace All Inclusive Resortĭear Gayle, we are sorry that you had a substandard experience at our hotel.

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